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In today’s fast-paced world, customers expect prompt and efficient customer service. Delays can lead to frustration, lost business, and a damaged reputation. Here’s where the R.E.S.E.T. Advantage framework comes in, offering a powerful tool to streamline your customer service and boost response times. R.E.S.E.T. for speed: Recognize Gaps: Identify areas where inquiries get stuck or delayed. […]
Do you have a strategic process in place to help you allocate, manage and measure people’s work? Allocating specific roles, tasks and/or actions to team members must always be strategic; it really matters to be able to match the right skill sets with the right people for all the right reasons. There are many tools […]
How often do you take the time and check in on your own learning and progress? Effective, efficient leaders who create a culture where people want to be, have increased emotional intelligence, self-awareness and are open to learning and improving. If you are serious and care about your people and the business; and if you’re […]
Did you know that most problems aren’t actually solved; instead, they’re just temporarily settled? Most people tend to react to problems and what they think the problem is. They are reacting to the symptom and not the cause. Having an effective problem solving strategy in place and following a set process, is an effective and […]
There are two ways to resolve issues ↕️ Over the years I’ve learned that unresolved issues cost lots of money and when left unresolved, the cost just keeps going up and up…📈 There are two ways to resolve issues: 1️⃣ The ‘way we’ve always done it’ as per the ‘norm’: an Issue/problem arises we choose […]
Different things motivate different people… We are all unique in what motivates us and lights us up. It’s a learned behaviour through culture and life experiences. ➡️Some people are motivated by rewards ➡️Some by being part of a team, a community ➡️And others by their own creativity Successful managers, take the time to learn and […]
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